Keep every conversation in one place
Website chat, WhatsApp, Instagram, Facebook, email, TikTok and phone calls in one shared inbox. AI answers first, drafts replies for your team, and routes every conversation to the right person.
One inbox for every customer conversation
Click through the real views: Conversations, the AI copilot and Contacts, set up for NL Medical Centre.
Conversations
Lorrie Trosdall
That worked — I can sign in now. Do I need to do this on my other devices?
Fatima Al-Mansoor
مرحباً دكتور، هل يمكن إعادة جدولة موعد فحص الأسنان غداً؟
Tariq Bin Rashid
Re: Lab results for patient file MRN #98214 attached for review
Sarah Jenkins
Do you offer emergency pediatric consultation on Saturdays?
Lorrie Trosdall
Active NowHi, I changed my password yesterday and now I can't sign in on the web. The mobile app still works.
Hi Lorrie, I'm Riley from support. It sounds like the browser kept an old session. Could you sign out, clear the site data, and try again?
That worked — I can sign in now. Do I need to do this on my other devices?
Patient account session token cleared on UAE server. MRN #4492 verified for cardiology visit tomorrow. @riley.brooks all good to proceed.
"No need! Your session remains active across all other authorized devices unless you click 'Sign out of all sessions' in your security preferences."
Lorrie Trosdall
Patient MRN #4492
Riley BrooksEvery channel, one conversation
Customers pick the channel. Your team works from one place, and the context follows the customer.
- Website chat
- Messenger
- Voice calls
- TikTok
- Telegram
- LINE
- SMS
- X
- Google Business
One timeline across every channel
Calls, WhatsApp, Instagram, email and chat land in one queue, so every agent sees the full history before replying, including calls the AI answered.
- Call · answered by AIBooked cleaning Thu 4:30 · recording + transcriptMon 21:14
- WhatsApp“Can I bring my daughter too?”Tue 09:02
- EmailInsurance card attached · DamanTue 11:40
- Instagram“Thank you, see you Thursday!”Wed 18:22
Smart routing and SLAs
Route by language, branch, topic, VIP status or sentiment. SLA timers and escalation make sure nobody waits too long.
Under 5 min first reply · under 4 h resolution · escalates to supervisor on breach
AI that makes every agent faster
The Northline AI copilot drafts replies from your knowledge base, summarises long threads, translates Arabic and English and adjusts tone.
Reply drafted
“Hi Omar, your refund of AED 450 was sent today. It can take 3–5 working days.”
Work together without leaving the conversation
Private notes, @mentions, shared team inboxes and collision detection, so two people never send two different answers.
Private note · only your team sees this
@Layla can you approve the group discount for 40 guests?
Layla replied
Approved 10%. I’ll take it from here.
Omar is viewing this conversation · replies locked to avoid duplicates
Route, assign and escalate automatically
Assignment rules
Route by language, label, branch or any custom attribute.
SLA policies
Response and resolution targets with automatic escalation.
Auto-labelling
Tag conversations from their content: booking, complaint, refund.
Macros
Label, assign, reply and resolve in a single click.
Webhooks
Trigger your CRM, ERP or any tool when something happens.
Business hours
Set availability per inbox and auto-reply when you are closed.
Consistent replies, in seconds
Type / to search saved replies. Personal or shared, with formatting and variables, in Arabic and English.
/ins
- /insurance-accepted · Insurers we accept
- /insurance-preapproval · How pre-approval works
- /تأمين-مقبول · شركات التأمين المعتمدة
Enterprise controls, without the complexity
- Roles and permissionsDifferent access for agents, supervisors and admins.
- Audit logsEvery action tracked by user and time.
- Data exportExport conversations and reports whenever you need.
- EncryptionData encrypted in transit and at rest.
Self-hosted in the UAE. Your data never leaves.
The inbox runs on a proven open-source platform that we host and manage on UAE infrastructure. You get enterprise features with full data control, and no per-seat surprises from overseas vendors.
UAE infrastructure
Conversations, contacts and recordings stored in the UAE.
Managed for you
Updates, backups and monitoring handled by our team.
Unlimited growth
Add agents, inboxes and branches as you grow.
Open APIs
Connect your CRM, ERP and data warehouse.
80+ features, one inbox
Channels, automation, AI, CRM, reporting, security and more.
Inbox questions
Every customer conversation, in one place
Launch your AI receptionist in minutes in our self-serve cloud console, or forward your after-hours calls and judge the results for 14 days.