For hospitals, clinics and medical centres across the UAE
Every patient call answered. On the first ring. In their language.
From multi-specialty hospitals to single-doctor clinics, Northline AI books, confirms and reschedules appointments by phone and WhatsApp in Arabic, English and more, answers insurance questions, routes calls to the right department, and escalates urgent cases to your doctors. Patient data stays in the UAE.
- Patient data hosted in the UAE
- Built for DHA and DOH requirements
- Keeps your clinic number
Incoming call, answered
First ring · Arabic
Insurance checked
Daman Enhanced · covered
مرحبا، معك عيادة إن إل · NL Dental
From the first message to the follow-up appointment
Outreach, booking, triage, the consultation and every follow-up run on one platform, with one patient record.
01
Outreach and recall
- Recall campaigns
- Check-up reminders
- Vaccination due dates
02
Booking
- 24/7 AI receptionist
- WhatsApp and Instagram booking
- Appointment reminders
03
Intake and triage
- Symptom triage
- Urgent cases escalated
- Insurance verification
05
After the visit
- Sick leave and referrals
- Insurance pre-approval
- Prescription and refill requests
06
Follow-up
- Post-visit follow-up appointment
- No-show recovery and waitlist
- Google review requests
Northline Medical Scribe
The doctor listens. The AI medical scribe writes.
Ambient clinical documentation in Arabic and English. SOAP notes, ICD-10 codes, sick leave, referrals and insurance pre-approvals, drafted for the doctor to review and sign.
- Hosted, stored and processed in the UAE
- Consultation audio is never stored
- It assists. The doctor decides.
Pre-visit summary loaded
Triage, allergies, insurance
Listening
Gulf Arabic + English
دكتور، عندي sore throat من ثلاث أيام · Patient
Every no-show costs your clinic three times
One empty chair is really three losses stacked on top of each other. Automated reminders and instant waitlist refills stop all three.
- 9:00Cleaning · Ahmed K.
- 9:40Call: "Anything at 10?" → "Sorry, we're full"2
- 10:00Filling · no-show1
- 10:00Doctor and room idle for 45 min3
Loss 1
The patient who didn't show up
A forgotten appointment leaves an empty slot and revenue the clinic never gets back.
Loss 2
The patient who was told "we're full"
Earlier that day, someone who wanted that exact slot was turned away, and booked with another clinic.
Loss 3
The doctor who waited
Your doctor, nurse and room sit idle for the length of the appointment. Paid time, nothing billed.
How Northline AI closes the gap
Reminds
Calls or WhatsApps each patient before the visit, in their language.
Confirms or moves
Patients confirm, reschedule or cancel in one reply, no phone tag.
Refills
A freed slot is offered to your waitlist straight away.
How much are no-shows and missed calls costing you?
Answer three questions. We do the maths.
How many appointments a month?
What is an average visit worth?
New-patient calls you miss a month
Change our assumptions (optional)
Patients who don’t show up
No-shows prevented by reminders
Published studies report large reductions from reminder calls; set your own estimate.
Of those, how many would book
You could recover this much each month
AED 70,200
That is about 156 more appointments a month, with the same doctors and the same chairs.
- No-shows prevented per month108
- New patients booked from missed calls48
How we calculate this
- Prevented = appointments × no-show rate × share prevented.
- New patients = missed calls × booking share.
- Revenue = (prevented + new patients) × average revenue per appointment.
See it answer your own patient calls
A 30-minute discovery call using your departments, doctors and insurers.
Your front desk can't answer three phones at once.
Busy hours
Mornings and the after-school rush are when most patients call, and exactly when reception is checking people in. Calls ring out and patients book with the clinic that picks up.
After closing
Patients look for appointments in the evening, on Fridays and during holidays. A voicemail at 9 PM is usually a booking lost to another clinic.
WhatsApp backlog
Voice notes and messages pile up while the team is with patients. By the time someone replies, the patient has already moved on.
A real clinic call, start to finish
A mother calls in Arabic to book her daughter's cleaning, switches to English, and asks about insurance. The agent finds her file, checks cover, books the slot and sends the confirmation, all before she hangs up.
What it handles for your clinic
The calls and messages that take up most of your front desk's day, handled the way your best receptionist would.
Booking, rescheduling and cancellations
Finds the right doctor and slot, respects appointment lengths and chair or room availability, and fills cancellations from your waitlist.
Insurance questions
Answers which insurers and plans you accept, explains co-pays using your rules, and collects card details before the visit.
Confirmations and reminders
Calls or messages patients the day before to confirm, reschedule or release the slot, so empty chairs get filled.
Urgent cases and escalation
Recognises urgent symptoms using your rules, alerts the on-call doctor, and directs emergencies to 998.
WhatsApp voice notes
Understands Arabic and English voice notes and replies by text or voice, the way patients in the UAE actually message.
New patient intake
Collects name, Emirates ID, insurance and reason for visit, and sends pre-visit forms so check-in takes a minute.
Clinic questions
Opening hours, directions, parking, doctor specialties, preparation instructions and starting prices, from your approved answers.
Follow-ups and reviews
Checks in after treatment, books follow-up visits, and asks happy patients for a Google review.
Trained for your specialty
Dental
Cleanings, check-ups, emergencies and treatment plans, with chair time and hygienist schedules respected.
Things patients ask that the agent resolves on its own
- "Can I bring my six-year-old for a cleaning on Saturday?"
- "My filling fell out, can someone see me today?"
- "Is my second implant appointment still on for next week?"
- "Do you accept NextCare for orthodontics?"
Every patient conversation, booking and recovered dirham, live
Listen to any call, read the transcript, see the AI summary, and track sentiment, CSAT and conversion in one dashboard.
Enquiry → booked
0%
CSAT
0.0 / 5
Call sentiment
Appointments booked by AI, by hour
Live activity
- Dermatology · Thu 4:30 PM · Daman EnhancedBooked
- Reminder confirmed · tomorrow 10 AMConfirmed
- Chest pain at 11:42 PM · on-call doctor alertedEscalated
- Cancelled 9:30 slot refilled from waitlistRefilled
Illustrative dashboard with sample data. Click the menu to explore.
Want this dashboard for your hospital or clinic?
We set it up with your EMR, departments and reporting needs.
Patients speak Arabic, English, Hindi, Urdu and Tagalog. So does your front desk.
The agent detects the caller’s language and answers in it, and switches mid-conversation if they do. Every transcript also arrives in English for your team.
مرحبا
Arabic
Gulf, Levantine, Egyptian
Hello
English
UK, US, Indian accents
Здравствуйте
Russian
For CIS buyers and visitors
नमस्ते
Hindi
Indian residents and investors
您好
Chinese
Mandarin-speaking clients
السلام علیکم
Urdu
Pakistani community
Bonjour
French
European and African clients
Kamusta
Tagalog
Filipino community
A three-branch dental group in Dubai
Recovered each month
AED 70,200
1 · The situation today
- 15% of appointments end as no-shows
- Around 120 new-patient calls a month ring out
- Reminders sent manually when reception has time
- Freed slots rarely refilled the same day
2 · What Northline AI changes
- Reminder call or WhatsApp before every visit
- One-reply confirm, reschedule or cancel
- Freed slots offered to the waitlist instantly
- Every new-patient call answered and booked
3 · The maths, step by step
- No-shows a month (15% of 1,800)270
- Prevented by reminders (40%)108
- New patients from missed calls48
- Recovered (156 × AED 450)AED 70,200
Preventing four in ten no-shows and answering every new-patient call recovers about 156 appointments a month, roughly AED 70,000 in revenue, without adding a single chair or receptionist.
The inputs are based on published research:
Illustrative example using typical figures. Not a specific client result.
Knows exactly when a doctor needs to step in
The agent handles admin, never diagnosis. Your clinic sets the rules for what counts as urgent and who gets alerted, and the agent follows them every time.
No medical advice
Answers come only from information your clinic has approved.
Emergencies go to 998
Signs of an emergency trigger an immediate instruction to call 998.
On-call doctor alerted
Urgent cases reach your on-call team by call and WhatsApp within seconds.
Warm handover
During opening hours, reception picks up with a summary on screen.
Patient data stays in the UAE
Healthcare data has rules, and so does Northline AI. Calls, transcripts, recordings and bookings are processed and stored in UAE data centres, with access controls your compliance team can review.
- Hosted in the UAE
- Voice, chat and recordings are processed and stored in-country, with no overseas routing.
- Built for DHA and DOH
- Designed in line with DHA and DOH patient-data requirements and UAE Federal Law No. 2 of 2019.
- Access you control
- Role-based access for each team member, with a full audit trail of who viewed what.
- Recording and retention rules
- You choose what is recorded, how long it is kept, and when it is deleted.
Healthcare compliance
The laws and standards the agent, the hosting and our contracts are designed around.
- UAE
Federal Law No. 2 of 2019
ICT in health fields: patient data is stored and processed inside the UAE (Article 13), with confidentiality and retention rules.
- Dubai
DHA health data rules
Built in line with Dubai Health Authority requirements for patient information and telehealth communication.
- Abu Dhabi
DOH and ADHICS
Access control, audit and security controls mapped to the Abu Dhabi Healthcare Information and Cyber Security Standard.
- UAE
PDPL, Decree-Law 45/2021
Consent, breach notification and no transfers outside the UAE without a lawful basis.
- TDRA
TDRA compliant calling
Reminder and recall calls follow Cabinet Resolutions 56 and 57 of 2024: hours, registered numbers and frequency limits.
- US
HIPAA safeguards
Encryption in transit and at rest, role-based access and audit logs, with a BAA for clinics serving US patients.
- Clinical safety
No diagnosis, ever
The agent books, informs and escalates. Emergencies are directed to 998 and on-call staff.
Our data processing agreement, HIPAA business associate agreement and compliance pack are available on request.
Books straight into your clinic system
The agent reads live doctor availability and writes the booking where your team already works. No double entry, no sticky notes.
Not connected yet? Start with a shared calendar or WhatsApp handover and add the integration later.
- Practo
- Dentrix
- Cliniko
- Odoo
- Google Calendar
- Microsoft Outlook
- WhatsApp Business
- HubSpot
- Zoho CRM
Other EMRs connect through their API or HL7/FHIR.
Live without changing how your clinic works
- Step 1
Connect your number
Forward calls from e&, du or your PBX. Patients keep dialling the number they know.
- Step 2
Teach it your clinic
Share doctors, hours, services, insurers and policies. We build and test the agent with your team.
- Step 3
Go live step by step
Start with nights and weekends, then add busy-hour overflow, then every call when you are ready.
Start with nights and weekends. No EMR integration needed.
For 14 days, the agent answers every after-hours call and WhatsApp message, holds slots, escalates urgent cases and sends your team a summary at 8 AM. Free, and your daytime setup stays as it is.
Questions clinics ask us
Something else on your mind? Our team in Dubai is a WhatsApp away.
WhatsApp our teamEvery patient answered, on the first ring
Launch your AI receptionist in minutes in our self-serve cloud console, or forward your after-hours calls and judge the results for 14 days.