Northline AI

Integrations

Connects to everything. Your data stays where it is.

Northline AI reads and writes to your EMR, CRM, POS, booking and phone systems during the conversation, through scoped access you control. If a system has no API, our engineers build the connector.

How it works

Your system

EMR · CRM · POS · Core

  • patients (48,210)
  • clinical_notes
  • billing
  • appointments
  • insurance

Stays here

Northline AI agent

UAE region

name: “Fatima A.”

next_appt: “Thu 16:30”

notes: — no access

billing: — no access

Only what the call needs

  • Scoped token per action
  • Encrypted in transit and at rest
  • Every request logged, revocable

It knows who’s calling before they say a word

The moment a call or message arrives, the agent checks the number against your system. Returning patients, leads, regulars and clients are greeted by name, in their language, with their history in hand.

Incoming call+971 50 ••• 4112
ƒ lookup_caller → EMR

Four ways we connect

We integrate with virtually any system. Here is how.

Native connectors

Pre-built, two-way connections to the platforms most UAE businesses run on. Configured during setup.

APIs and webhooks

REST APIs and real-time events such as booking.created or lead.qualified, to and from your own software.

No API? We build it

Secure database replica, SFTP or CSV sync, email parsing, or automating your existing desktop or web app. Built and maintained by our Dubai engineers.

Telephony and channels

e& and du lines, SIP and PBX (3CX, Avaya, Cisco), WhatsApp Business API, Instagram, Messenger, TikTok, web chat and email.

Works with the platforms you already run

A few of the systems we connect to most. Not listed? If it stores your data, we can connect it.

CRM & ERP

  • Salesforce
  • HubSpot
  • Zoho
  • Microsoft Dynamics
  • Odoo
  • Bitrix24

Healthcare

  • Epic
  • Oracle Health
  • ClinicSoft
  • Practo

Real estate

  • Bayut
  • Property Finder
  • Dubizzle
  • Propspace

Restaurants & retail

  • Foodics
  • Square
  • Toast
  • SevenRooms

Salons & wellness

  • Fresha
  • Zenoti

Channels

  • WhatsApp
  • Instagram
  • Messenger
  • TikTok

Telephony

  • e&
  • du
  • 3CX
  • Avaya
  • Cisco

Calendars & payments

  • Google Calendar
  • Outlook
  • Stripe
  • Network International

How an integration goes live

  1. Step 1

    Map

    We map which fields and actions the agent needs, and nothing more.

  2. Step 2

    Scope access

    Your IT team issues least-privilege credentials. You see every request in your logs.

  3. Step 3

    Build and test

    Connected to staging data and tested on real conversation scenarios.

  4. Step 4

    Go live and monitor

    Switched on when you approve. Errors, latency and actions monitored around the clock.

Enterprise-grade security and infrastructure at scale

Calls, transcripts and recordings are processed and stored in UAE data centres, encrypted in transit and at rest. Your systems stay the source of truth: the agent reads and writes only the fields it needs, through scoped access you can revoke at any time. Retention is set by you, down to not storing conversation data at all.

UAE data residency
Scoped, revocable access
Retention you control
Full audit trail

Integration questions

Your systems stay the source of truth. During a conversation the agent asks your system for only the fields it needs, such as name, next appointment or order status, through scoped access. Conversation data is processed and stored in UAE data centres, and you set how long it is kept.

Tell us what you run. We’ll show you how it connects.

Including legacy and in-house systems.

Request an integration review