Privacy Policy

Welcome to NorthlineAI (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our dashboard, or engage with our related services (collectively, the “Service”).

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

We collect information to provide and improve the Service. This includes:

We only collect data that is necessary for providing the Service and comply with data minimization principles.

We collect data through:

• User-submitted forms on our website or dashboard (e.g., signup)
• Google Cloud services for secure hosting and user management
• Cloud-based analytics for usage patterns and performance insights
• Server logs for troubleshooting and security
• Third-party services we connect at your request (e.g., calendar integrations)

We use your information for legitimate business purposes, including:

• Providing, maintaining, and improving the Service (e.g., personalizing your dashboard)
• Communicating with you (e.g., updates, invoices, support responses)
• Analyzing usage to enhance features and detect issues
• Ensuring security, preventing fraud, and complying with legal obligations
• Processing payments and fulfilling subscriptions

We process data based on your consent, contract fulfillment, or legitimate interests (e.g., security). You can withdraw consent at any time (see Section 9).

We use cookies and similar technologies (e.g., cloud-based analytics) to track user behavior, remember preferences, and improve the Service. Types include:

• Essential cookies for core functionality (for example, remembering your trial workspace)
• Analytics cookies for performance metrics

You can manage cookies via your browser settings or opt-out of analytics by emailing us. Disabling may limit features.

We prioritize your data’s security:

• Data is stored on secure Google Cloud servers with encryption (SSL/TLS for transmission, at-rest encryption where applicable)
• Access is limited to authorized personnel with strict controls
• We regularly review and update security measures to protect against unauthorized access, loss, or misuse

Despite our efforts, no system is 100% secure. If a breach occurs, we will notify affected users as required by law.

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers (e.g., cloud hosting partners, payment processors) under strict confidentiality agreements
• Legal authorities if required by law, subpoena, or to protect our rights
• In a business transfer (e.g., merger), with notice to you

All sharing complies with applicable laws.

We retain data only as long as necessary for the purposes outlined (e.g., active accounts for service delivery; logs for 1 year for security). When no longer needed, data is securely deleted or anonymized.

Your data may be transferred to and processed in countries outside the United Arab Emirates, such as the United States (Google Cloud) or the EU, where privacy laws may differ. We ensure adequate safeguards (e.g., standard contractual clauses) for these transfers.

Depending on your location (e.g., the UAE Personal Data Protection Law, GDPR for EU users, CCPA for California), you have rights including:

• Access: Request a copy of your data
• Rectification: Correct inaccurate information
• Deletion: Erase your data (subject to legal obligations)
• Objection/Restriction: Oppose or limit processing
• Portability: Receive your data in a structured format
• Withdraw Consent: For non-essential processing (e.g., marketing)

To exercise rights or opt-out of data sales (we don’t sell data), email saeed@thenorthlineai.com. We respond within 30 days (or 45 for CCPA). No fee unless requests are excessive.

Our Service is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, we delete it immediately. Parents/guardians: Contact us if you believe your child has provided information.

We may update this Privacy Policy to reflect changes in practices or laws. Updates will be posted here with a revised effective date. We encourage reviewing periodically. Continued use after changes constitutes acceptance.

For questions, concerns, or requests:

• saeed@thenorthlineai.com
• thenorthlineai.com

If unsatisfied, you may contact your local data protection authority (e.g., the UAE Data Office or another competent supervisory authority).