Knowledge base
Your agent only says what you’ve approved. Nothing else.
Connect your website, documents and systems once. Every call, WhatsApp and chat is answered from them, with a source for each answer. When the answer isn’t there, the agent says so and hands over. It never makes things up.
- Websitethenlclinic.ae · 64 pages
- Price list 2026.pdf12 pages
- Google DrivePolicies folder · 18 files
- Insurance partners.xlsx41 insurers
- Booking systemLive availability
- Notion SOPs9 departments
NL Clinic knowledge
123 answers · 3 sources
Caller: “How much is a dental cleaning with Daman?”
“A cleaning is AED 250, and Daman Enhanced covers it in full at all branches.”
Price list 2026.pdf · p.4 · Insurance partners.xlsx
The hallucination question
What happens when a caller asks something that isn’t in your knowledge base?
General chatbots fill gaps with confident guesses. Northline AI checks your sources, scores how sure it is, and only answers above your threshold. Switch between the two cases to see the difference.
Question
Search your sources
Confidence check
Answer
Caller asks
“Can I bring my dog into the clinic?”
Closest matches in your approved sources
- Visitor policy · Children31%
- Parking and access22%
- FAQ · Opening hours12%
White line = your confidence threshold (75%). Below it, the agent never answers.
Eight guardrails between your customers and a wrong answer
Approved sources only
The agent answers from your documents, site and systems. Nothing from the open internet.
Confidence threshold
You set how sure it must be. Below the line, it hands over instead of answering.
Citations on every answer
Each answer is linked to the document and page it came from, visible in the transcript.
Off-limits topics
Medical diagnoses, legal advice, unpublished prices: blocked by rule, always escalated.
Version history
See who changed which answer and when. Roll back in one click.
Per team and per branch
Each department, branch or brand keeps its own knowledge. The agent picks the right one.
Instant updates
Edit an answer or upload a file and the next conversation uses it. No retraining.
Private and UAE-hosted
Your knowledge is never used to train public models and stays in the UAE.
Send us your FAQ or price list
We’ll show you the agent answering from it, and refusing to guess, in the discovery call.
One knowledge base, every agent and every channel
Update a price once and it changes everywhere: on the phone, in outbound campaigns, on WhatsApp and in your team’s inbox.
Inbound calls
Prices, hours, insurance and policies answered on the first ring.
Outbound campaigns
Approved claims and objection handling on every lead call.
WhatsApp, Instagram and chat
The same answers in text, in the customer’s language.
Your human team
Suggested replies with sources inside the inbox.
It gets smarter every week, with you in control
- 1
Unanswered questions collected
Every question the agent couldn’t answer is grouped and counted.
- 2
Answer suggested
A draft answer is prepared from your documents and team replies.
- 3
You approve in seconds
Edit or approve with one click. Nothing goes live without you.
- 4
Live on the next call
The gap is closed for every channel at once.
Inside your knowledge portal
Browse sources, test questions and approve new answers. Try it below.
Knowledge PortalWorkspace: Al Manara Enterprise Group (Dubai DX1)
| KNOWLEDGE SOURCE | TYPE | CHUNKS / VECTORS | LAST SYNCHRONIZED | GROUNDING STATUS | ACTION |
|---|---|---|---|---|---|
2026_Clinic_Fee_Schedule_&_Insurance_Matrix.pdfHealthcare & Billing | PDF Document | 1,420 chunks | 3 mins ago | Indexed & Live | |
Practo_Live_EMR_Calendar_API_FeedSoftware Connector | Live Software Sync | 8,240 chunks | Real-time (Active) | Active Webhook | |
VIP_Table_Escalation_&_Deposit_Rules.docxHospitality Guardrails | Executive SOP | 380 chunks | 14 mins ago | Enforced | |
SevenRooms_Live_Table_Inventory_ConnectorSoftware Connector | Live Software Sync | 1,250 chunks | Real-time (Active) | Active Webhook | |
Downtown_Residences_Payment_Plans_2026.pdfReal Estate & Sales | PDF Document | 890 chunks | 1 hour ago | Indexed & Live | |
Official_Website_Sitemap_&_Physician_Bios.xmlContinuous Crawler | Web Sitemap | 4,120 chunks | 6 hours ago | Synchronized |
Test Knowledge Retrieval Simulator
Simulate a customer phone call question to verify sub-50ms factual retrieval and CRM write-back.
Knowledge base questions
An AI agent you can trust with your customers
Launch your AI receptionist in minutes in our self-serve cloud console, or forward your after-hours calls and judge the results for 14 days.